Enterprise Design Thinking - Coach

I help teams move from ambiguity to alignment. As an EDT Coach at IBM, I facilitate workshops that turn misaligned stakeholders into collaborative problem-solvers, with measurable results.

 
 
 
 
 

EDT Coach timeline

Key Projects - EDT in Action

 

IBM Developer JumpStart

  • Challenge JumpStart pairs new developers with real projects while teaching EDT fundamentals. Remote collaboration made it hard to engage quieter team members, and concepts like scoping ("cupcake vs. wedding cake") often confused participants.

    Approach I coached 3 cohorts through the full Loop: Observe → Reflect → Make. Activities included assumptions mapping, research questions, empathy maps, personas, and Hills. I drew out quieter voices by asking directly for perspectives not yet shared, and used real examples from my own team to clarify abstract concepts.

    Impact All participants earned JumpStart Practitioner badges and applied EDT to their team projects. The iterative interview process validated assumptions and gave final projects a strong backbone of user input.

 

DataOps OKRs Workshop

  • Challenge The previous year's OKRs lacked accountability, and teams lost focus by Q2. I was brought in with little OKR experience, so I researched best practices to build a baseline.

    Approach I designed the Mural board using IBM's 2022 business goals as a north star. We ran a retro on last year's pain points, then moved through brainstorming, clustering, labeling, and voting across 4 sessions. Seven breakout teams took ownership of final key results and committed to quarterly tracking in Airtable.

    Impact By assigning ownership and adding Airtable tracking, teams stayed accountable all year. Only 16% of OKRs were flagged "at risk," and the process became a model for future planning cycles.

 

Workflows Cross-Team Retrospective

  • Challenge After our first cross-team delivery using Figma, friction emerged between design and dev. The team needed a safe space to air issues and realign on how we work together.

    Approach I led 3 retrospective sessions focused on actionable solutions, not just venting. I created space for honest feedback while ensuring every point got discussed. Each member contributed input, and I kept us anchored to our goal: improve collaboration and efficiency.

    Impact We left with 5 action items the team aligned on together. Weekly 3inaBox meetings became more efficient with better time-boxing and agenda discipline. We also established a Figma commenting workflow that reduced back-and-forth between teams.

 

EDT Beyond the Office

My photography and music background taught me to read a room and make quick calls. I bring that same instinct to coaching, even with my band Cape Fury.

When we lost focus, I ran a mini EDT workshop at rehearsal. We left with four goals and renewed momentum. By year's end, we'd released two songs and booked better gigs.

 
 
“The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves.”
— Steven Spielberg